Reply
Views: 1921 | Replies: 6
[ Bugs ] Ninja Tool recycle

 [

Copy Link

]

  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2018-06-13 22:29:42Show this Author OnlyAscending Order
1# Go To

I have an issue with support and i need assistance: Last cave key event on two separate characters i was able to obtain gold essence from the rebate and when i beset them on A level tools to get 15 purple essence back they did not appear in my inventory. I wrote a ticket about it on each account providing screenshots of the gold orb from cave key on each account and after almost a week of waiting i get a BS answer that because they could not reproduce the issue i am out of my gold essence. you have log files, you ask for dates, you see gold essence enter into inventory and then suddenly disappear.

  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2018-06-18 09:02:30Show this Author Only
6#
  • UchichaRakiri On 2018-06-15 14:26:59
  • U need to wait for answer from supp, only thing u can do before they give correct answer is checking if u recycled good tool, or just recycle all tools exept S

Correct,


Unfortunately, You'll be required to send in a ticket providing the time and issue details for them to be able to access logs and check if the bug occurred.

To send in a ticket:

Please click on the "?" *on on the client or browser (Top Right side)



Hopefully, you'll be able to obtain your essence!

  • Registered: 2017-07-24
  • Topics: 29
  • Posts: 344
On 2018-06-15 14:26:59Show this Author Only
5#

U need to wait for answer from supp, only thing u can do before they give correct answer is checking if u recycled good tool, or just recycle all tools exept S

  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2018-06-15 04:34:51Show this Author Only
4#

bump

  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2018-06-13 22:46:03Show this Author Only
3#

I am pretty sure that the correct tool was recycled if not i would have a tool with a gold essence attached just sitting there and trust me there isnt.

  • Registered: 2018-05-30
  • Topics: 2
  • Posts: 3
On 2018-06-13 22:37:58Show this Author Only
2#
are you sure you recycled the correct tool with the essences? maybe you recycled something that didn't have them



This post was last edited by Kinoko. on 2018-06-13 22:38:47.
Reply
Quicky Post
Reply

Log in in order to Post. | Register