I have an issue with support and i need assistance: Last cave key event on two separate characters i was able to obtain gold essence from the rebate and when i beset them on A level tools to get 15 purple essence back they did not appear in my inventory. I wrote a ticket about it on each account providing screenshots of the gold orb from cave key on each account and after almost a week of waiting i get a BS answer that because they could not reproduce the issue i am out of my gold essence. you have log files, you ask for dates, you see gold essence enter into inventory and then suddenly disappear.
U need to wait for answer from supp, only thing u can do before they give correct answer is checking if u recycled good tool, or just recycle all tools exept S
Unfortunately, You'll be required to send in a ticket providing the time and issue details for them to be able to access logs and check if the bug occurred.
To send in a ticket:
Please click on the "?" *on on the client or browser (Top Right side)
Hopefully, you'll be able to obtain your essence!
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