FIXED - Disconnection problem and Login Issue information

On 2018-05-14 23:37:43 ｜ Show this Author Only ｜ Descending Order

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Dear Ninja,

EDIT: Our technical team has been able to identify the problem. Current version of the game has been updated and problem regarding all disconnection issues has been fixed.

If you still encounter disconnection issues, please let us know right away.

~~In response to this issue of frequent drops, we are aware of the problem and troubleshoot actively.~~

Because the issue is very complicated, we sincerely hope that you can collect logfile information for technician. Let's cooperate to tide over the difficulties! We shall be most grateful for your help!

~~The bug time period is about 7pm-9pm (Server time in NY, UK time zones, for LA time zones: 4PM-6PM), if you encounter this problem, please save your in-game logfile and sent it to us.~~

~~How to Save Logfile:~~

~~you can do so using the following method:~~

~~After encountering bug, type "hylogfile" anywhere while playing the game (without "" and without typing it in the chat box),~~

~~If correctly typed, a window will pop-up for you to save this file in your system, save the file.~~

~~Please send your logfile to:~~

~~narutoen_support@oasgames.com~~

~~At the same time, describe to us your issue and write your~~

~~UID:~~

~~Server ID:~~

~~Bug Description:~~

~~Error Screenshot:~~

~~Country&City:~~

~~Network Provider:~~

~~IP adress:~~

Hylogfile as attachment 【IMPORTANT】(Note: If you already contacted us and provided us with your log file, there is no need to contact us again via email mentioned above. Only one log file is required.)

~~in the body of this e-mail in order to follow-up your issue in our system.~~

~~We will send compensation to all players after the issue is resolved. Please actively cooperate and wait patiently.~~

We deeply apologize for the inconvenience again.

Thank you for your understanding and support in advance,

Naruto Online Team

This post was last edited by Daiske on 2018-05-14 23:37:43.