Hey there! For sure, we should definitely get to the bottom of that limbo ituation.
f you are still having this issue, please submit a ticket through Customer Service Ticketing system, as it requires information that can't be addressed in a public forum.
Customer Service is located in the upper right corner of the game (browser or mini-client)--see screenshot below.
This will prompt a new window; then select "Recharge Problems" and create your ticket there.
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