Reply
Views: 1215 | Replies: 5
[ Other ] Transparency

 [

Copy Link

]

  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 245
On 2017-08-15 05:02:15Show this Author OnlyAscending Order
1# Go To

Okay, so as far as I can tell the norm in Customer Service is to alert the team about the suggestion/bug/whatever and close the thread.


The only issue I see with this is that it gives no opportunity (besides making a new thread about it, which is repetitive and unnecessary) for the Mods to report back to the players on the status of their suggestions or the bugs or whatever.


So what I'm suggesting here is to have a bit of "status reporting" where instead of immediately closing the thread, a mod would report to the team, and then inform the players about the team's take on the suggestion/bug/whatever a bit later. In my eyes this would be a decent increase in transparency as it would show, to some extent, whether what we say truly has any effect.

  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-08-21 11:44:41Show this Author Only
5#
Note: Sorry,the post does not exist or has been deleted
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 245
On 2017-08-21 09:13:23Show this Author Only
4#

^Bump^, since I'd like to see others' opinions on this (specifically the mods and the team)

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 163
On 2017-08-16 19:29:28Show this Author Only
3#
  • PraiseLuka On 2017-08-15 05:09:51
  • I would assume that if mods can close thread, they c*so re-open them and/or reply to the thread despite it being closed. That's how most forums work.


    The real problem is that often times, the inquiry goes nowhere and not a word is heard after weeks. And even if we open a new thread about it and ask about the progress, there would be no answer. That's not a mechanics problem of the forum, but a problem of the process.

well another issue would be that the players cannot ask for further information on the topic since thread is closed , or post more screenshots to support his bug report etc .

I for one believe they shouldn`t close threads untill problem is solved or untiil the OP of the thread states he needs no further assistance on the matter and thread can be closed.

  • Registered: 2017-07-24
  • Topics: 29
  • Posts: 2271
On 2017-08-15 05:09:51Show this Author Only
2#

I would assume that if mods can close thread, they c*so re-open them and/or reply to the thread despite it being closed. That's how most forums work.


The real problem is that often times, the inquiry goes nowhere and not a word is heard after weeks. And even if we open a new thread about it and ask about the progress, there would be no answer. That's not a mechanics problem of the forum, but a problem of the process.

Reply
Quicky Post
Reply

Log in in order to Post. | Register