I feel the biggest issue we're running into is a management system designed from the ground up to fail. By only paying the GL in coupons, This sets them up not to want to rock the boat, The only advantage they get is in game. So if they lose that advantage they're now needing to spend their jobs money on the game and they're used to spending god knows how much per month. This means most of the mods won't really propose a drastic change but will take the most median feedback and say "hey they aren't super happy but they said the event is ok." Then go from there, It also puts them in a weird spot where they also care more about the profit made (so they can get their coupons.) Rather than the actual quality. Which isn't what a game liaison should be. Sadly there is not much of a fix to this. Game Liaisons do deserve some sort of compensation for their work, But when you compensate someone, unless they're either extremely professional (which not many people are myself included) or have a strong moral back round, they'll eventually start looking to secure that compensation rather than rock the boat and risk it.