Friends Account Doesn't Exist

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[ Bugs ] Friends Account Doesn't Exist

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Registered: 2017-07-24 Topics: 1 Posts: 0 On 2017-04-09 15:54:58 ｜ Show this Author Only ｜ Descending Order 1＃ Go To My friend just tried logging in (has had no issues since he started) and he is being presented with "Sorry This User Does Not Exist" error now. This is his profile on the forums: http://forum.naruto.oasgames.com/en/home.php?mod=space&uid=112819&do=profile Can a customer service team rep help him retrieve his account back or figure out what is going on and why he can't log in anymore? Reply

Loaf

Registered: 2017-07-24
Topics: 32
Posts: 127

On 2017-04-09 15:56:04 ｜ Show this Author Only

2＃

It is fixed?

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2017-04-10 12:42:08 ｜ Show this Author Only

3＃

Hey

Did he recently try to change his password?
It can occur, however simply logging in through the client or browser directly should fix it.
Normally, I'll recommend changing the password through the User Center, it's faster.

Registered: 2017-07-24
Topics: 0
Posts: 1

On 2017-04-21 08:43:16 ｜ Show this Author Only

4＃

Tobei On 2017-04-10 12:42:08
Hey

Did he recently try to change his password?
It can occur, however simply logging in through the client or browser directly should fix it.
Normally, I'll recommend changing the password through the User Center, it's faster.

Hi,

this happened to my friend today too. However, she has tried logging in from several different browsers (Firefox, Chrome, Puffin) as well as logging in from the mini client. None of it has worked and she also gets the "This User Does Not Exist" error. She's also tried logging into the user center, but it hasn't worked either. We would love your assistance!

Here's her forum profile, she's on S61 Moegi if that helps: http://forum.naruto.oasgames.com/en/home.php?mod=space&uid=81124&do=profile

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2017-04-21 11:02:30 ｜ Show this Author Only

5＃

On 2017-04-21 08:43:16
Hi,

this happened to my friend today too. However, she has tried logging in from several different browsers (Firefox, Chrome, Puffin) as well as logging in from the mini client. None of it has worked and she also gets the "This User Does Not Exist" error. She's also tried logging into the user center, but it hasn't worked either. We would love your assistance!

Here's her forum profile, she's on S61 Moegi if that helps: http://forum.naruto.oasgames.com/en/home.php?mod=space&uid=81124&do=profile

It's a pesky bug. However, after half-hour/hour, it generally allows the user to log-in.

Is it still persisting?

Loaf

Registered: 2017-07-24
Topics: 32
Posts: 127

On 2017-04-21 17:18:02 ｜ Show this Author Only

6＃

It fixed after an hour or so. Thanks.

Aisetra

Registered: 2017-07-24
Topics: 5
Posts: 115

On 2017-04-22 03:02:47 ｜ Show this Author Only

7＃

Tobei On 2017-04-21 11:02:30
It's a pesky bug. However, after half-hour/hour, it generally allows the user to log-in.

Is it still persisting?

It's fixed for me now too, thank you very much :)

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2017-04-22 10:13:32 ｜ Show this Author Only

8＃

Aisetra On 2017-04-22 03:02:47
It's fixed for me now too, thank you very much :)

Glad to help!

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