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[ Other ] TI and Strong Approach bug compensation

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  • Registered: 2017-07-24
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On 2017-04-03 01:56:21Show this Author OnlyDescending Order
1# Go To
As we all know we have had an issue with Team instance and Strong approaches. The compensation for that was 1500 coupons, a bunch of clothes (that many of us don't need because at this point we are at level 27 already), 100k coins and 10 medium threads.

Now my complaint is, in that same week(the week we had the issue) there was an event "Daily Special" and according to YOUR pricing of golden ninja tools (yes I am a level 81 with over 42700 power so I'd have gotten 25 gold tools if it wasn't for the bug) 25 Gold Tools should cost 25X500=12500.

At this point in the game, we are having a very hard competition and losing that 25 gold tools made us fell behind and getting only 1500 coupons as compensation (12500-1500=11000 coupons less from the pricing you put up in events) didn't really help that much.

Certainly, we deserve some better compensation. Some of the players didn't even get compensation.

I even sent a report to oasis game support and one of my mail was ignored, and after sending one other mail they answered,"Thank you for contacting us. Compensations are fixed and cannot be changed. We will work hard to prevent such bugs in the future".

See, My point is I don't exactly care about the future, I am missing something right now, and fixing the game for me in the future simply won't fix the issue that I am having right now. I would really appreciate a sincere answer to why can't the issue be fixed and why can't we get the compensation we deserve right now?

This post was last edited by acu***@gmail.com at 2017-4-3 04:39
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On 2017-04-03 02:46:42Show this Author Only
2#
I followed their instruction by sending them my server, proof of bug (0 tries for SA/TI), they didn't resolve it for me.
And the compensation is rediculous. Not metioning, those who got TI/SA reset probably also got the compensation... which lead it wasn't realy a compensation at all.
  • Registered: 2017-07-24
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On 2017-04-03 02:53:37Show this Author Only
3#
On the one hand, 1500 isn't enough, and cloths are useless

On the other hand, a gold tool isn't worth 500 to YOU or anyone else that can farm 32k+ TI, it's worth 500 to a lv 60 who is far far away from 32k on a newish server as it helps him beat down all the other people around him (whereas to you, it's like 10% of a level or 1/7 of a reforge, much less value). I doubt anyone who can farm 32k would buy that package, most people who did are in the 60s or 70s where it's actually worth the price given.

The fair amount would be 500 for the SA(for the medium thread, which is all that matters in the long run) and then 1000-4000 for the TI, the value being different for different player depending on where they are at. The peak of this being at people who are at 32k for the first week, all gold tools income missed while they don't have all gold tool yet. Before that, the drops aren't as good, after that(the first week of farming 32k), the difference that those tools make aren't as large.
For you (and anyone pass 32k), the minimal amount should be 1500 (on top of the 500 for SA, so 2k+ total), given that you are at 42700 power, I'd say around 2000+500 would be around right.

So yes, the compensation is insufficient for many, but you also need to think before you compare two things, they are not always equal. This post was last edited by PraiseLuka at 2017-4-2 10:56
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On 2017-04-03 03:01:42Show this Author Only
4#
  • PraiseLuka On 2017-04-03 02:53:37
  • On the one hand, 1500 isn't enough, and cloths are useless

    On the other hand, a gold tool isn't worth 500 to YOU or anyone else that can farm 32k+ TI, it's worth 500 to a lv 60 who is far far away from 32k on a newish server as it helps him beat down all the other people around him (whereas to you, it's like 10% of a level or 1/7 of a reforge, much less value). I doubt anyone who can farm 32k would buy that package, most people who did are in the 60s or 70s where it's actually worth the price given.

    The fair amount would be 500 for the SA(for the medium thread, which is all that matters in the long run) and then 1000-4000 for the TI, the value being different for different player depending on where they are at. The peak of this being at people who are at 32k for the first week, all gold tools income missed while they don't have all gold tool yet. Before that, the drops aren't as good, after that(the first week of farming 32k), the difference that those tools make aren't as large.
    For you (and anyone pass 32k), the minimal amount should be 1500 (on top of the 500 for SA, so 2k+ total), given that you are at 42700 power, I'd say around 2000+500 would be around right.

    So yes, the compensation is insufficient for many, but you also need to think before you compare two things, they are not always equal. This post was last edited by PraiseLuka at 2017-4-2 10:56
So you are saying a gold tools isn't worth 500 ingots for me then? right? Well, then why does it still cost 500 ingots? It's not lesser for me than others out there. It's still 500 ingots in any of the events and shops. And yeah you are right about one thing that it's 1/7th of a reforge. But it's still 25 gold tools that I am missing and I couldn't have at least 4 reforges for that which would still increase my power by at least 250. Ohh, and also, taking into consideration the different qualities of different ninja tools that set in the same place, my power would have even increased by 500 This post was last edited by acu***@gmail.com at 2017-4-3 03:08
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On 2017-04-03 03:03:21Show this Author Only
5#
and okay, I consider your point too, but it's still insufficient. You said it yourself. All comparisons aside I still should have gotten better stuff. I mean if they can't give away coupons then they should hand us the 25 gold tools man. That's the least they can do. This post was last edited by acu***@gmail.com at 2017-4-3 03:27
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On 2017-04-03 03:06:57Show this Author Only
6#
Honestly i don't think the gold tools are worth 500 ingots at all in the first place. They could have handled the situation better and just gave us the tools though. I agree on that.
Giving people 1500 coupons is quite a controversy. People complain it's too little, considering the price of gold tools. Then there's people who got TI/SA that week who wished they didn't, cause some would rather have 1500 coupons vs 25 gold tools.
This post was last edited by lil***@gmail.com at 2017-4-3 03:09
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On 2017-04-03 03:10:20Show this Author Only
7#
  • Uncrowned On 2017-04-03 03:06:57
  • Honestly i don't think the gold tools are worth 500 ingots at all in the first place. They could have handled the situation better and just gave us the tools though. I agree on that.
    Giving people 1500 coupons is quite a controversy. People complain it's too little, considering the price of gold tools. Then there's people who got TI/SA that week who wished they didn't, cause some would rather have 1500 coupons vs 25 gold tools.
    This post was last edited by lil***@gmail.com at 2017-4-3 03:09
Yep, totally, they should have either given us the full price that covers 25 gold tools or 25 gold tools. They left us in a place where we get none.
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On 2017-04-03 03:36:29Show this Author Only
8#
  • Uncrowned On 2017-04-03 03:06:57
  • Honestly i don't think the gold tools are worth 500 ingots at all in the first place. They could have handled the situation better and just gave us the tools though. I agree on that.
    Giving people 1500 coupons is quite a controversy. People complain it's too little, considering the price of gold tools. Then there's people who got TI/SA that week who wished they didn't, cause some would rather have 1500 coupons vs 25 gold tools.
    This post was last edited by lil***@gmail.com at 2017-4-3 03:09
I think it's probably worth it for a lv 60, it's hundreds(200-400, depend on how well the random stat rolls) of "temporary" power for 2-3 month (which is what it roughly takes to get to 32k), temporary as it "expires" once you can actually farm the gold tool.

It's not a huge amount, but it helps with getting more stuff during the 2-3 month. A few extra fight won in sage might impact the rankings, a bit extra damage in fox might do the same, passing exam a few days early to get a bit of advantage in equipment upgrade and so on. Chances are it'd pay for itself by the time the boost "expires".

But no, it's not for a veteran that can farm 32k+ regularly. Stuff are just worth different amount for different people, some of the sales offered simply aren't for everyone.

For a more "extreme" example, I give you the advanced cloth/common thread packs. They are completely worthless to people who are done with those items, but people who haven't might opt to spent on them to hasten their progress. (On that note, if anyone refuse to budge on the gold tool=500 stuff simply because it was there at that price when it isn't meant for everyone, I think it would be hilarious if the mod was like "Fine, here, I'll give you 15k worth of stuff" and proceed to dump 1200 common cloth at the guy)

But anyway, proper comp for 32k+ should have been a set of gold tools, specifically 2 of all the best ones (paper shuriken, tokisaka sword etc), 3 red gourd and 2 random gold tool. For new 32k who have suffered the most, being 1-3k down for a week compared to their peer and thus losing out additionally in sage/fox/GNW etc, this would give them something extra, as normally they won't have such a nice "set" so soon. For people who have farmed 32k+ for a long time, they are just gold tools for reforge/lv up.
1500 is probably around fair for people below the 32k line.
  • Registered: 2017-07-24
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On 2017-04-03 03:59:29Show this Author Only
9#
  • PraiseLuka On 2017-04-03 03:36:29
  • I think it's probably worth it for a lv 60, it's hundreds(200-400, depend on how well the random stat rolls) of "temporary" power for 2-3 month (which is what it roughly takes to get to 32k), temporary as it "expires" once you can actually farm the gold tool.

    It's not a huge amount, but it helps with getting more stuff during the 2-3 month. A few extra fight won in sage might impact the rankings, a bit extra damage in fox might do the same, passing exam a few days early to get a bit of advantage in equipment upgrade and so on. Chances are it'd pay for itself by the time the boost "expires".

    But no, it's not for a veteran that can farm 32k+ regularly. Stuff are just worth different amount for different people, some of the sales offered simply aren't for everyone.

    For a more "extreme" example, I give you the advanced cloth/common thread packs. They are completely worthless to people who are done with those items, but people who haven't might opt to spent on them to hasten their progress. (On that note, if anyone refuse to budge on the gold tool=500 stuff simply because it was there at that price when it isn't meant for everyone, I think it would be hilarious if the mod was like "Fine, here, I'll give you 15k worth of stuff" and proceed to dump 1200 common cloth at the guy)

    But anyway, proper comp for 32k+ should have been a set of gold tools, specifically 2 of all the best ones (paper shuriken, tokisaka sword etc), 3 red gourd and 2 random gold tool. For new 32k who have suffered the most, being 1-3k down for a week compared to their peer and thus losing out additionally in sage/fox/GNW etc, this would give them something extra, as normally they won't have such a nice "set" so soon. For people who have farmed 32k+ for a long time, they are just gold tools for reforge/lv up.
    1500 is probably around fair for people below the 32k line.
Well, I don't care if it's hilarious bro. But I do care what they are trying to sell us here. I said in my post that "at this stage of the game when the competition is so hard", I am on server 141, How many level 60s are there do u think on my server who play regularly now? The game's been competitive for the past few months and we have almost no one who is around level 60 and plays regularly anymore. I am not saying that oasis doesn't have to care for them. They do, they totally do, But it doesn't mean that we should be ignored either. As f2ps it's really hard to stand where I am rn. And I'd like to keep my spot. And also, this is not about them giving away 15k coupons, this is about them saying we have given you compensation, and that is fixed we ain't gonna give you no more. The fact that they decided to ignore the issue, in the first place, made at least all people who are missing those rewards go mad. And yeah for people who are level 60-70 it matters, it matters for us f2ps too. And also, I don't understand the point of those tools being priced 500 ingots either. All I am asking them why can't we get either the full amount or the 25 gold tools that we missed? I don't also get the point why we should be ignored just because I can farm 32k tis? I also the don't understand the point of 1500 being fair to people below the 32k line when I am at 42k. I repeat, I do care for them too, but it doesn't give me a reason for why I or anyone over 42k shouldn't get better compensation. Ohh and also, maybe, just maybe they are very reasonable and maybe they can tell me the same things that you did, why did they ignore our messages in the first place? If you look in forums carefully you will see a lot of guys complaining about how they still didn't get any compensation. I literally had to send them 10 or more mails to get the compensation, which for the most part isn't worth it. Just to clarify it to you, this is an issue of carelessness. Not an issue of gimme my 15k coupons right away. This post was last edited by acu***@gmail.com at 2017-4-3 04:02
  • Registered: 2017-07-24
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On 2017-04-03 04:05:16Show this Author Only
10#
  • PraiseLuka On 2017-04-03 03:36:29
  • I think it's probably worth it for a lv 60, it's hundreds(200-400, depend on how well the random stat rolls) of "temporary" power for 2-3 month (which is what it roughly takes to get to 32k), temporary as it "expires" once you can actually farm the gold tool.

    It's not a huge amount, but it helps with getting more stuff during the 2-3 month. A few extra fight won in sage might impact the rankings, a bit extra damage in fox might do the same, passing exam a few days early to get a bit of advantage in equipment upgrade and so on. Chances are it'd pay for itself by the time the boost "expires".

    But no, it's not for a veteran that can farm 32k+ regularly. Stuff are just worth different amount for different people, some of the sales offered simply aren't for everyone.

    For a more "extreme" example, I give you the advanced cloth/common thread packs. They are completely worthless to people who are done with those items, but people who haven't might opt to spent on them to hasten their progress. (On that note, if anyone refuse to budge on the gold tool=500 stuff simply because it was there at that price when it isn't meant for everyone, I think it would be hilarious if the mod was like "Fine, here, I'll give you 15k worth of stuff" and proceed to dump 1200 common cloth at the guy)

    But anyway, proper comp for 32k+ should have been a set of gold tools, specifically 2 of all the best ones (paper shuriken, tokisaka sword etc), 3 red gourd and 2 random gold tool. For new 32k who have suffered the most, being 1-3k down for a week compared to their peer and thus losing out additionally in sage/fox/GNW etc, this would give them something extra, as normally they won't have such a nice "set" so soon. For people who have farmed 32k+ for a long time, they are just gold tools for reforge/lv up.
    1500 is probably around fair for people below the 32k line.
And also, don't take this as an insult but your opinion doesn't even matter to me unless you are one of them. I want a sincere and good explanation from either the mods, or the customer support. Unless you are one of those, well don't mind, but I honestly don't care what you think.
  • Registered: 2017-07-24
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On 2017-04-03 04:06:31Show this Author Only
11#
i'm actually surprised we got the coupons so i can't really complain. yea it wasn't enough but it's something. the email u got from them was basically saying "be happy u got some coupons it won't happen next time" lmao. gold tools are worth 500 on paper maybe but in reality it's less tbh if u play everyday etc. it's virtual currency with a fluctuating value so what can we do lol
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On 2017-04-03 04:08:45Show this Author Only
12#
  • B0LT On 2017-04-03 03:59:29
  • Well, I don't care if it's hilarious bro. But I do care what they are trying to sell us here. I said in my post that "at this stage of the game when the competition is so hard", I am on server 141, How many level 60s are there do u think on my server who play regularly now? The game's been competitive for the past few months and we have almost no one who is around level 60 and plays regularly anymore. I am not saying that oasis doesn't have to care for them. They do, they totally do, But it doesn't mean that we should be ignored either. As f2ps it's really hard to stand where I am rn. And I'd like to keep my spot. And also, this is not about them giving away 15k coupons, this is about them saying we have given you compensation, and that is fixed we ain't gonna give you no more. The fact that they decided to ignore the issue, in the first place, made at least all people who are missing those rewards go mad. And yeah for people who are level 60-70 it matters, it matters for us f2ps too. And also, I don't understand the point of those tools being priced 500 ingots either. All I am asking them why can't we get either the full amount or the 25 gold tools that we missed? I don't also get the point why we should be ignored just because I can farm 32k tis? I also the don't understand the point of 1500 being fair to people below the 32k line when I am at 42k. I repeat, I do care for them too, but it doesn't give me a reason for why I or anyone over 42k shouldn't get better compensation. Ohh and also, maybe, just maybe they are very reasonable and maybe they can tell me the same things that you did, why did they ignore our messages in the first place? If you look in forums carefully you will see a lot of guys complaining about how they still didn't get any compensation. I literally had to send them 10 or more mails to get the compensation, which for the most part isn't worth it. Just to clarify it to you, this is an issue of carelessness. Not an issue of gimme my 15k coupons right away. This post was last edited by acu***@gmail.com at 2017-4-3 04:02
My point is merely that the 500 is not for you, so the full amount isn't 12500.

The full amount varies by person and that it's at most around 4k.

You do know that events are on EVERY server right? Just because there aren't 60s in your server, doesn't mean there aren't on OTHER server where the SAME event happens, and on some of the newer ones where 60s are active and competitive, that's what the 500 is for.

Again, i agree the comp is insufficient, my point is and always was that the "value" comparison using the 500 package is wrong. For anyone who farm 32k and thus apply it to their potential gains, it's the wrong value as it's no longer worth that much. For people who can't farm 32k, that's not what they would get in the first place. So the 25x500 thing applies to NOBODY.
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On 2017-04-03 04:15:50Show this Author Only
13#
  • B0LT On 2017-04-03 04:05:16
  • And also, don't take this as an insult but your opinion doesn't even matter to me unless you are one of them. I want a sincere and good explanation from either the mods, or the customer support. Unless you are one of those, well don't mind, but I honestly don't care what you think.
The thing is, if you made a REASONABLE demand, then they might listen to you.

But seeing as you are making an UNREASONABLE demand (and I'm explaining to you why that is), then you have no chances of getting it.

And mods, no offense to them, are probably lazy. They are just going to see a demand and decide on a yes or no answer, they probably won't consider it more fully to see if there is some kind of middle ground. And as such, you won't be getting anywhere at all with your unreasonable demand.

Yes, there is the reasonable option of 25 gold tool in there as well, but there is a VERY good chance that because they already sent some coupons, they are not going to take that route (also it doesn't apply to the pre-32k folks). And by bundling it with an unreasonable option, they might just ignore it altogether when their attention is drawn to the unreasonable demand.

So insisting upon an unreasonable demand will only shoot yourself in the foot and antagonize them and get you nowhere. If you were to consider things more thoroughly, you might actually get somewhere.
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On 2017-04-03 04:20:29Show this Author Only
14#
  • PraiseLuka On 2017-04-03 04:15:50
  • The thing is, if you made a REASONABLE demand, then they might listen to you.

    But seeing as you are making an UNREASONABLE demand (and I'm explaining to you why that is), then you have no chances of getting it.

    And mods, no offense to them, are probably lazy. They are just going to see a demand and decide on a yes or no answer, they probably won't consider it more fully to see if there is some kind of middle ground. And as such, you won't be getting anywhere at all with your unreasonable demand.

    Yes, there is the reasonable option of 25 gold tool in there as well, but there is a VERY good chance that because they already sent some coupons, they are not going to take that route (also it doesn't apply to the pre-32k folks). And by bundling it with an unreasonable option, they might just ignore it altogether when their attention is drawn to the unreasonable demand.

    So insisting upon an unreasonable demand will only shoot yourself in the foot and antagonize them and get you nowhere. If you were to consider things more thoroughly, you might actually get somewhere.
okay, so I get from your replies that you are trying to make me understand that I should ask for better compensation, but not the exact amount. Alright, that sounds pretty reasonable to me, But if u check my responses to your comments you will see me asking for better compensation. Not 15k coupons right away. The amount is written there so that they notice what their pricing is, and what we got for the bug. To make them see the difference between the actual pricing(regardless of whether or not they are worth it) and the compensation.
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On 2017-04-03 04:23:56Show this Author Only
15#
  • PraiseLuka On 2017-04-03 04:15:50
  • The thing is, if you made a REASONABLE demand, then they might listen to you.

    But seeing as you are making an UNREASONABLE demand (and I'm explaining to you why that is), then you have no chances of getting it.

    And mods, no offense to them, are probably lazy. They are just going to see a demand and decide on a yes or no answer, they probably won't consider it more fully to see if there is some kind of middle ground. And as such, you won't be getting anywhere at all with your unreasonable demand.

    Yes, there is the reasonable option of 25 gold tool in there as well, but there is a VERY good chance that because they already sent some coupons, they are not going to take that route (also it doesn't apply to the pre-32k folks). And by bundling it with an unreasonable option, they might just ignore it altogether when their attention is drawn to the unreasonable demand.

    So insisting upon an unreasonable demand will only shoot yourself in the foot and antagonize them and get you nowhere. If you were to consider things more thoroughly, you might actually get somewhere.
Anyways, thanks for the concern. They might not give me or anyone else the exact amount, but it's worth it if they at least notice it. Because that's what we have been trying to do by sending them emails in the first place. And if they did notice it on the first hand, this post wouldn't have been here.
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On 2017-04-03 04:26:51Show this Author Only
16#
  • B0LT On 2017-04-03 04:20:29
  • okay, so I get from your replies that you are trying to make me understand that I should ask for better compensation, but not the exact amount. Alright, that sounds pretty reasonable to me, But if u check my responses to your comments you will see me asking for better compensation. Not 15k coupons right away. The amount is written there so that they notice what their pricing is, and what we got for the bug. To make them see the difference between the actual pricing(regardless of whether or not they are worth it) and the compensation.
But you are risking them noticing the price and then immediately dismiss the entire thread because they see an unreasonable amount. Mods aren't always as attentive and/or patient as they should.

I guess it's up to you to for deciding whether it's worth that risk.
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On 2017-04-03 04:27:03Show this Author Only
17#
  • PraiseLuka On 2017-04-03 04:15:50
  • The thing is, if you made a REASONABLE demand, then they might listen to you.

    But seeing as you are making an UNREASONABLE demand (and I'm explaining to you why that is), then you have no chances of getting it.

    And mods, no offense to them, are probably lazy. They are just going to see a demand and decide on a yes or no answer, they probably won't consider it more fully to see if there is some kind of middle ground. And as such, you won't be getting anywhere at all with your unreasonable demand.

    Yes, there is the reasonable option of 25 gold tool in there as well, but there is a VERY good chance that because they already sent some coupons, they are not going to take that route (also it doesn't apply to the pre-32k folks). And by bundling it with an unreasonable option, they might just ignore it altogether when their attention is drawn to the unreasonable demand.

    So insisting upon an unreasonable demand will only shoot yourself in the foot and antagonize them and get you nowhere. If you were to consider things more thoroughly, you might actually get somewhere.
Edited the post as much as I could. Thanks for the guidance.
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On 2017-04-03 05:09:19Show this Author Only
18#
I for one am thankful for it, it allowed me to get 40 extra threads, and as a result I am not rank 5 battle armor, which easily raised my power more than the 25 ninja tools would have.

Now could it have been better/more 'fair' obviously yes, but they didn't have to do it, ergo it could have EASILY been way worse/not there at all. Even without the rank up, I still would have preferred the thread for the armor, which would be roughly a full month of clearing SA, and honestly you didn't have to spend it on threads, that 1500 coupons can go ANYWHERE, I know a friend who did something similar to me to raise their battle power, but they did it with the cave/'new-ish' rune system, they also had a decent power level boost from it, compared to the little they would have gotten from the 25 ninja tools.

Obviously not everyone will spend the coupons on the same thing, but I for one prefer the coupons over the ninja tools, especially considering how much those coupons translated into medium threads, not to mention the added threads I got from saving up coupons in the first place. (That is what truly allowed me to rank up with my battle armor.)
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On 2017-04-03 08:12:12Show this Author Only
19#
  • PraiseLuka On 2017-04-03 04:26:51
  • But you are risking them noticing the price and then immediately dismiss the entire thread because they see an unreasonable amount. Mods aren't always as attentive and/or patient as they should.

    I guess it's up to you to for deciding whether it's worth that risk.
I'm quite attentive. : )

Edited the post as much as I could. Thanks for the guidance.
Glad you've edited it, A lot less negativity compared to the previous thread. I would have instantly dismissed it due to it.

Unfortunately, You're not gonna like my response.
We had to find a common ground on what we could give players affected.
Stat differential TI items have huge advantages and disadvantages and that's problematic if it was given to players across the board. We had to find a common ground reward for players in general. You might not agree with the compensation, however, please note that you c*e it outside of TI and c*e what you've received on particular items that aren't necessity attached with TI. Gain power elsewhere where it's not as common to receive. Refinements/Tactics/etc.


Again, I'm sorry if the compensation didn't please you.
But unfortunately, we're unable to grant additional items.

If you have any questions, feel free to message me. This post was last edited by Tobei at 2017-4-2 19:13
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