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[ News ] Consumption Wheel Bug Announcement

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  • Registered: 2017-07-24
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On 2017-03-29 20:22:22Show this Author OnlyDescending Order
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Dear Ninjas, Firstly, we would like to thank you all for the patience you showed concerning this week’s Consumption Wheel event.We did receive several reports on the Consumption Wheel event; unfortunately, in order to give you a precise answer on what the error was, it took us a long and extensive time to further investigate it. After thoroughly investigating it, we can gladly say the bug in the Consumption Wheel event has been fixed. The bug that occurred was as follows:
On Monday, we started to receive reports that many players were consecutively receiving Coupons*50, this occurrence triggered a further bug in the event’s system.This incident resulted in incorrect data from the Draws being sent to the servers, thus the Prize Pool starting to increase. As the Prize Pool increased, the number of participants in the event who wished to get even better rewards from the Prize Pool also dramatically increased; causing the servers to become unstable. As the servers became more and more unstable, the servers eventually crashed and maintenance was required (this is why we chose to do a sudden maintenance yesterday).
At the moment, we have already fixed the error which occurred during the Consumption Wheel event and we will compensate all the affected players. Once the event is over, we will gradually review who the affected players are in order to send players a compensation.
This bug affected the participating players in different time periods for the different servers: · HK servers: Monday 00:00 to Tuesday 15:00 (server time); · UK servers: Monday 00:00 to Tuesday 08:00 (server time); · NY servers: Monday 00:00 to Tuesday 03:00 (server time); · LA servers: Monday 00:00 to Tuesday 00:00 (server time).
We will compensate the participants and affected players during the bug period in Coupons*5 for each Draw (Ingots*20).For example: if a player drew 50 times in the Consumption Wheel during the bug period (Ingots*1000), the player will be given a compensation of Coupons*250.As we mentioned above, when the event is over, we will verify how many participants were affected and how many Ingots were spent by the affected participants. In our last Official Statement, we stated that we were going to provide all players with two new level gift packs: Level 80 Gift Pack and Level 90 Gift Pack. We also stated that these two packs were not available in the Chinese version of Naruto Online; what we meant with this statement is that these two Gift Packs were not available when the Chinese version (currently version 4.0) was at the same stage as our current Naruto Online’s English version of the game (currently version 2.0). We are truly sorry for any misunderstanding and we should have made this statement clear from the start. We would like to deeply apologize for this occurrence; we would also like to say that we share the deepest gratitude and respect for our players. Your opinions and suggestions are what make us move forward and further improve our service. At the same time, we would like to inform you all that we have sent all players a THANK YOU gift in commemoration of the happy ending of "Naruto Shippuden", which was broadcasted last week in Japan. We hope to grow and learn together with all of you, in the same way Naruto and his generation grew stronger and stronger!
Once more, thank you for all your patience, thank you for all your support, Naruto Online Operation Team
  • Registered: 2017-07-24
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On 2017-03-29 20:29:41Show this Author Only
2#
Acts not words please so far you not shown anything that back up this gratitude and respect. Well believe you when we see any actual change in your piss poor attitude as a company to players .
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 23
On 2017-03-29 20:31:04Show this Author Only
3#
What about the compensation for TI/SA? Or will there be no compensation for those?
  • Registered: 2017-07-24
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  • Posts: 4
On 2017-03-29 20:35:19Show this Author Only
4#
OK, finally give us a feedback, the compensation is good enough. But hopefully you guys just do not change only because of the bad situation. i will support the game, and you have to change the game better.
  • Registered: 2017-07-24
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  • Posts: 28
On 2017-03-29 20:36:09Show this Author Only
5#
Wait....did you just talk about a different Version of the Game? Time to bash yourself with the Ban-hammer I'm afraid...rules are rules you know.... ;P

Anyways, Looking forward to the compensation as I apparently did fall into that timeslot...

Now let's hope that's not all you guys have in store in terms of making up for the "mistakes" made recently....I'm pretty sure the community expects a LOT more.
  • Registered: 2017-07-24
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On 2017-03-29 20:38:47Show this Author Only
6#
just a lott of * talk gratitude\respect dont make me laugh there are just lies
  • Registered: 2017-07-24
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  • Posts: 81
On 2017-03-29 20:53:46Show this Author Only
7#
  • Fxoe On 2017-03-29 20:31:04
  • What about the compensation for TI/SA? Or will there be no compensation for those?
They already sent last week......
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 28
On 2017-03-29 20:56:10Show this Author Only
8#
Who cares about new level gift packs: Level 80 Gift Pack and Level 90 Gift Pack..__-?? ıts kind a compensation from Oasis.. we need more daily stuff to play and stabil game . 30 min after dailly stuff all finish noting to do in game ..
Game needs upgrade to new version as soon as possible. Dont waste our times for this small drops ..
  • Registered: 2017-07-24
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  • Posts: 4
On 2017-03-29 20:56:59Show this Author Only
9#
  • Fxoe On 2017-03-29 20:31:04
  • What about the compensation for TI/SA? Or will there be no compensation for those?
I do think they will send the compensation one by one. In my server, it is. so maybe you still need to be patient.
  • Registered: 2017-07-24
  • Topics: 19
  • Posts: 51
On 2017-03-29 21:02:40Show this Author Only
10#
we need to write info's about our account/character or something so you can see what did we spend or you can find it????
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 323
On 2017-03-29 21:02:52Show this Author Only
11#
  • bolmot On 2017-03-29 20:53:46
  • They already sent last week......
I never got miine even though i submitted proof twice.
  • Registered: 2017-07-24
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  • Posts: 375
On 2017-03-29 21:26:25Show this Author Only
12#
Hey, thanks for informing the players about the bug in more detail, really appreciate the steps taken to better inform players of issues. Hopefully more of these can come in the future where there is greater transparency. :) (have to appreciate the effort ;P)
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 44
On 2017-03-29 21:31:27Show this Author Only
13#
I realy want to know what use to they have on what jobs top spenders have and why are they asking about those. In my eyes if they want to ask about stuff like that they should make a survey for whole community not just those who spend money. This post was last edited by NameBot at 2017-3-29 21:34
  • Registered: 2017-07-24
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  • Posts: 917
On 2017-03-29 21:34:24Show this Author Only
14#
I love how they don't mention WHY the wheel bugged out randomly on Monday. Could it be because they were changing it to effect the drop rates of coupons and didn't test their change thoroughly first?
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 71
On 2017-03-29 21:39:45Show this Author Only
15#
Guys, let's be fair. They have made the effort to explain in details and admit the mistakes. I sincerely hope the mods/dev pay more close attention to the community's feedback rather than "players will always complain".

Sure, there are always players like that but equally there are players whom will provide sincere and useful feedback. I guess it's your job to siphon it out since you guys are the mods.

Provide clear and concise info and be honest with it. If the server only gets 1 Minato a day, so be it. Players who really want it will spend. I'm sure you guys dont want this game to be a fly by night. Long term players, long term payers.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 71
On 2017-03-29 21:40:47Show this Author Only
16#
  • Shadoblaze On 2017-03-29 21:34:24
  • I love how they don't mention WHY the wheel bugged out randomly on Monday. Could it be because they were changing it to effect the drop rates of coupons and didn't test their change thoroughly first?
These are things we will never know unless they reveal to us. Either way, really hope they change their SOP on operating the game.
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 70
On 2017-03-29 21:48:15Show this Author Only
17#
Thank you for the update and the news !
  • Registered: 2017-07-24
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On 2017-03-29 23:07:26Show this Author Only
18#
Wow ive done nearly 3k spins on the wheel
  • Registered: 2017-07-24
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On 2017-03-29 23:35:54Show this Author Only
19#
thanks, i appreciated this
  • Registered: 2017-07-24
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  • Posts: 29
On 2017-03-29 23:58:06Show this Author Only
20#
I find this rather insulting, it doesn't fix most problems you guys have with the community.

And to this community, this staff is throwing peanuts at you and you keep grabbing them. GL when you hit the wall because this will continue. If it worked once, it'll work another time for sure.
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