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[ Bugs ] [Event] Mission Gift Boxes

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  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-01-26 22:03:33Show this Author OnlyDescending Order
1# Go To
Dear ninjas,

we are aware of the issues concerning the in which a bug might make the players lose points in the Missions Mobilization Event. Furthermore, currently, it is not possible to open in batches the Missions Gift Box.

We apologize for any inconvenience that it might have caused. Finally, players that lost points due to this bug, provide us with the following information:

Server ID :Character Name :UID :

Details:
a. How many points did you lost?
b. when you lost the points?(server time)

Screens :1. print screen with your Time-Limited Shop2. print screen of all the items in your inventory3. print screen of the Missions Mobilization event in which we can see how many points you have4. which rewards do you want to redeem with your points

Important: Every print screen needs to include the server's time and your computer's time on it. Or we can't send the compensations to you.


Thank you for your understanding and we wish you all a good time playing Naruto Online!


Naruto Online Operation Team
This post was last edited by Daiske at 2017-1-28 22:18
  • Registered: 2017-07-24
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  • Posts: 37
On 2017-01-26 22:16:51Show this Author Only
2#
Im missing 650 points. I bought 57 hanzo frag which is 2850. I bought 350 mission boxes which is 3500 points so im short 650. I have screenshots as well, please help. I received the items but system error came up and didn't get the points. I would like to have 8 sage jiraya frags and rest spent on killer bee frags. If any remining left after Bee please use to purchase coin.

Character Name: IronSoup from S1





Account:929336580546536@facebook


UID:
200000082634522






This post was last edited by IronSoup at 2017-1-26 22:33 This post was last edited by IronSoup at 2017-1-27 00:04 This post was last edited by IronSoup at 2017-1-27 00:07 This post was last edited by IronSoup at 2017-1-30 20:43
  • Registered: 2017-07-24
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On 2017-01-26 22:29:52Show this Author Only
3#
I'm missing out quite alot. Did batches from before. Would love if you guys could help.
Im missing out about 5000 points heres what i calculate for the points that i missed that i can get
80 killerbee frags (3200 points total)
36 hanzo frags (1800 points total)
Thank you very much for your help hope to see the compensation soon!!.
UID: 200000086246604
Player Name: Madara

https://cdn.discordapp.com/attachments/250811773270228992/274155167862095873/Screenshot_4.png
https://cdn.discordapp.com/attachments/250811773270228992/274155045216452608/Screenshot_3.png
https://cdn.discordapp.com/attachments/250811773270228992/274145973725298688/unknown.png

https://cdn.discordapp.com/attachments/250811773270228992/274145873641078784/unknown.png

This post was last edited by Marada at 2017-1-26 22:31
This post was last edited by Marada at 2017-1-26 22:33 This post was last edited by Marada at 2017-1-27 19:48
This post was last edited by Marada at 2017-1-31 06:44
This post was last edited by Marada at 2017-1-31 06:45
  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 53
On 2017-01-26 22:33:07Show this Author Only
4#
server id : Ibiki
Character name : CaraDelevine
UID : 200000085709211
details : Lost 850 points, i bought 485 box, it supposed to give me 485*10 = 4850
and from the photo i send you, i just redeemed hanzo only for 80 piece. my extra 850 points is gone. right now my points is just left with 25. please do check it, thanks.
I would like to spend all my missing points on Killer Bee.

http://i.imgur.com/mZ11xJe.png
http://i.imgur.com/7LMfdCM.png
http://i.imgur.com/FcmW9S5.png
http://i.imgur.com/wYJHVIz.png
http://i.imgur.com/zaHLcrn.png
http://i.imgur.com/QtuJQ1n.png
http://i.imgur.com/VAP7Z3Q.png



This post was last edited by CaraDelevine at 2017-1-30 23:10
  • Registered: 2017-07-24
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  • Posts: 5
On 2017-01-26 22:36:46Show this Author Only
5#
when it will be fixed?
  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 299
On 2017-01-26 22:39:27Show this Author Only
6#
Server 103 Yoroi
name is Kaigen
UID: 200000089021238
I bought and used the boxes at around 9:20 server time. I completed all my missions for the day and received 135 points ( I traded for 6/7 of them so I got boxes for those). I purchased 65 boxes and opened 50 at once and got no points for them, so I am missing 500 points.

I would like 120 of my points spent on the cave keys. The remainder i would like spent on coin.

http://imgur.com/a/FhvDN

http://imgur.com/a/kyA1W
This post was last edited by Kaigen at 2017-1-26 22:40 This post was last edited by Kaigen at 2017-1-26 23:30 This post was last edited by Kaigen at 2017-1-26 23:30 This post was last edited by Kaigen at 2017-1-31 08:52 This post was last edited by Kaigen at 2017-1-31 08:53
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2017-01-26 22:42:17Show this Author Only
7#
Server:s327 Rinnegan Vision UK
Character Name: DrNeFaRio
UID: 200000097498048

I get 10 misions from frinds and I complated then and open the 10 box(that is 150 points)and when I chek I have only 70 points.I didunt recive 80 points.I want Hazo fragments

















This post was last edited by dia***@mail.bg at 2017-1-26 22:44
This post was last edited by dia***@mail.bg at 2017-1-27 02:49
This post was last edited by dia***@mail.bg at 2017-2-2 01:35
  • Registered: 2017-07-24
  • Topics: 250
  • Posts: 227
On 2017-01-26 22:56:25Show this Author Only
8#
  • Mizuki notnaffy On 2017-01-26 22:36:46
  • when it will be fixed?
The bug was caused by the "Batch Use" function when using Missions gift box; this function for Missions Gift Box has been taken down now. Players can open the boxes as usual.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-26 23:11:10Show this Author Only
9#
Server ID: 81 pain-tendo
Character Name: Susanoo
UID: i dont know how to find it
i should have been able to get 59 jariya frags only got 45 so about 518 points about 5 hours ago
Screens: https://gyazo.com/a4e3adeaa56a2365ab9d4638534e0a4c
https://gyazo.com/9f3c0225e0d7ac68418eb59d3aadf92a
This post was last edited by jam***@yahoo.co.uk at 2017-1-26 23:12 This post was last edited by jam***@yahoo.co.uk at 2017-1-26 23:12
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 22
On 2017-01-26 23:12:10Show this Author Only
10#
Server ID: S286:Blasting Combo

UID: 200000095809371

Details:
A.) How many points you lost: I bought 999 Mission Gift Boxes, which costed me 19980 Ingots.
B.) When you lost the points(server time): 08:52

Screens:
1.) A print screen with your Time-Limited Shop:
https://gyazo.com/6cce778e0dd72e99d0ce562a069f0182

2.) A print screen of all the items in your inventory:
https://gyazo.com/959c2cdcf3ee9e37dc18dd78d9983a2b
https://gyazo.com/b194f366b8af1b5bfefe56e93f231f17
https://gyazo.com/abcde90e699dfc0acfce897ced6f30f5
https://gyazo.com/88e2467191f2868af192ce7e1d7873d0
https://gyazo.com/94de7b39c90410412984dfcbc39ee78a
https://gyazo.com/462c9052b8e3ee89502a9357388ce7a7
https://gyazo.com/9ce344baece1aee49cbc88946eff6a4d

3. A print screen of the Missions Mobilization event in which we can see how many points you have:
https://gyazo.com/236654f83bc30bef25246ec1f210f8ef

Edit: I bought enough boxes so that I can buy all of the coins from the points shop. So I would like to be compensated with all of the Coins in the Points Shop.


This post was last edited by Valelow at 2017-1-26 23:13 This post was last edited by Valelow at 2017-1-31 01:18
  • Registered: 2017-07-24
  • Topics: 19
  • Posts: 51
On 2017-01-26 23:12:18Show this Author Only
11#
Server Name : s83 Hiashi hyuuga Europe Name Id: k4iL
UID : 200000088121471 Server Time : 17:25
hello i bought 368 mission boxes = 3680 points.. and i have only 68 frags of hanzo and from the 68 i got the 3 frags free from the mission daily boxes that we get 150 points daily.. and now i have 0 points...so basically i bought only 65 fragments of hanzo...so if the boxes was normal i should have 400 points remaining with the fragments i bought...and i have 0 points.... so im missing 400 points = 40 boxes thnx...

i would like to redeem with the remaining points Coins
This post was last edited by k4iL at 2017-1-31 20:20 This post was last edited by k4iL at 2017-1-31 20:50
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 22
On 2017-01-26 23:15:41Show this Author Only
12#
  • On 2017-01-26 23:11:10
  • Server ID: 81 pain-tendo
    Character Name: Susanoo
    UID: i dont know how to find it
    i should have been able to get 59 jariya frags only got 45 so about 518 points about 5 hours ago
    Screens: https://gyazo.com/a4e3adeaa56a2365ab9d4638534e0a4c
    https://gyazo.com/9f3c0225e0d7ac68418eb59d3aadf92a
    This post was last edited by jam***@yahoo.co.uk at 2017-1-26 23:12 This post was last edited by jam***@yahoo.co.uk at 2017-1-26 23:12
Your UID is shown within the Profile section of your User Center page.
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 7
On 2017-01-26 23:24:33Show this Author Only
13#
Server id : S7 Neji
Character name : LuffyHakate
UID : 200000083181934
I purchased 100 mission gift boxes
i got 5 points from the 1 mission i did before opening 28 boxes in a batch.
As you can see i did not get any points from the boxes
Server time was around 2017-01-26 06:20:00 and more exact time can be found in the screenshots

I want "The cave Key" as rewards for my missing points. I have already redemed max keys, if that is a problem i want as much Killer bee frags as i can get and the rest on coins This post was last edited by LuffyHatake at 2017-1-31 11:17
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 59
On 2017-01-26 23:55:06Show this Author Only
14#
Server ID: S167 DemonFox
Character Name: andywswift
UID: 200000090767224
Details: a. How many points did you lost? b. when you lost the points?(server time)
Point lost- 180 points
Time when you lost the point- around 11-12pm HK time | Thursday 26 jan 2016
-So as you can see i bought a total of 206 mission gift box, and i did the 10 mission for the day, which means that i have 216 mission in total.
-As you can see in my inventory there are still 60 mission gift box
-That means i have used 156 mission gift box thus far which converts to 1560 points + 50 points from clearing the whole mission. so i should have 1610 point
-However, the point that i get is only 1430!
Screens:
1. a print screen with your Time-Limited Shop,
2. print screen of all the items in your inventory,
3. a print screen of the Missions Mobilization event in which we can see how many points you have.

I WOULD LIKE TO REDEEM 3 HANZO FRAGMENTS + COINS WITH THE MISSING POINTS. 150 points will be spent on hanzo fragments, and 30 coins will be spent on coins

https://s29.postimg.org/5pyd6nuyb/Screen_Shot_2017_01_27_at_2_41_03_am.png

https://s29.postimg.org/wp281thf7/Screen_Shot_2017_01_27_at_2_42_43_am.png

https://s29.postimg.org/4dgo4rxir/Screen_Shot_2017_01_27_at_2_42_51_am.png

https://s29.postimg.org/ec1mr96yb/Screen_Shot_2017_01_27_at_2_42_53_am.png
This post was last edited by andywswift at 2017-1-27 01:56 This post was last edited by andywswift at 2017-1-27 01:58 This post was last edited by andywswift at 2017-1-30 13:45
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 55
On 2017-01-27 00:32:34Show this Author Only
15#
Character Name: Mixology
Server: S97 - Kushina
Account Name: dj.kinetic@gmail.com
UUID: 200000088549654
Details: Completed 10 Missions given from friends, received 10 boxes, opened them received 100 points in addition to 50 from completion of missions. Uses these points to purchase 3 Hanzo Frags. Then purchased 400 boxes from shop, opened 70, only received 40 points. Should have received 700.

Attached are screenshots. I had to retake the screenshots to show server time and my local time, but this happened around 6am Server time 5 am my local time. My original thread/report is here: http://forum.naruto.oasgames.com/en/forum.php?mod=viewthread&tid=13005&extra=page%3D1

I have not opened any more boxes. Would like the correct amount of points or 70 new boxes.
Time Limited Shop:

http://image.prntscr.com/image/f7e2f2f2fbd64573b6558424c281f4ba.png

Inventory:

http://image.prntscr.com/image/565f4df49d61487ebca000b4d97e1ec1.png

Missions List:

http://image.prntscr.com/image/bb035dae5a024b53ac70bec3e1d6e701.png

Exchange Shop (Points):

http://image.prntscr.com/image/d1dce004a5ac46b79d6aa88326284119.png

I lost 660 points because i received only 40 from the 70 boxes I opened. Please Correct Immediately.
I already redeemed enough frags for hanzo, i'm maxed with cave keys, i have no desire for any jiraiya or bee frags...as such I would like 1320 coupons as my compensation 66 boxes x 20 cp = 1320 coupons, if this is possible...otherwise 66 boxes will do


This post was last edited by Mixology at 2017-1-31 02:34
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 34
On 2017-01-27 00:57:38Show this Author Only
16#
Server ID: S275:Flying Raijin
Character Name: ShadowNinja
UID: 1206549046054232@facebook
Details: a. How many points did you lost? missing 450 points
b. when you lost the points?(server time) 5:30-7:00
Screens:
1. a print screen with your Time-Limited Shop,
2. print screen of all the items in your inventory,
3. a print screen of the Missions Mobilization event in which we can see how many points you have.
Use all the points towards Sage Jiraiya
http://i389.photobucket.com/albums/oo333/CrisStein/Capture.png
http://i389.photobucket.com/albums/oo333/CrisStein/Capture2.png
http://i389.photobucket.com/albums/oo333/CrisStein/Capture3.png
http://i389.photobucket.com/albums/oo333/CrisStein/Capture1.png This post was last edited by 120***@facebook at 2017-1-30 21:43 This post was last edited by 120***@facebook at 2017-1-31 03:28 This post was last edited by 120***@facebook at 2017-1-31 21:10
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 10
On 2017-01-27 01:07:58Show this Author Only
17#
Server 76
Rugiada
(S76-Rugiada)

UID: 200000086827592

Date: 26/01/17
Time 11-12 am

I had a total of 404 boxes.
I batch opened all at once.
I received 0 points, only the prizes rewards (like magatama ecc)

After the opening i was left with 73 boxes. I guess it stopped because it gave me an error message while he tried to open.

So i lost 404-73 = 331 Boxes' Points ---> This means i lost 331*10 = 3310 Points.

EDITING: I'LL TAKE AS REDEEM -> (63 Hanzo Fragments x 50 points = 3150 points) + (20 Cave Keys x 6 points = 120 points) + (4Dango x 10 = 40 points) --> TOTAL OF 3310 POINTS

I've got the 20 points in the screen with 4 event missions (*5 points). Zero points came from the boxes.

I had over 30000 ingots before buying 400 boxes, i'm left with 22000+
This post was last edited by ale***@gmail.com at 2017-1-27 01:11 This post was last edited by ale***@gmail.com at 2017-1-27 01:13 This post was last edited by lcarus at 2017-1-31 05:03
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2017-01-27 01:33:58Show this Author Only
18#
Server ID:S115 Ebizou
Character Name:T3q
UID:200000088309341
I've done 10/10 missions of general mobilization


I'm missing 60 points
i have wanted to buy jiraiya fragments


This post was last edited by t3q2011 at 2017-1-27 01:38 This post was last edited by t3q2011 at 2017-2-1 22:26
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 55
On 2017-01-27 02:20:40Show this Author Only
19#
Do we have an estimate on when our compensations will be sent?
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 10
On 2017-01-27 03:08:11Show this Author Only
20#
Server ID:S63 Mei Terumi
Character Name:Zaburo
UID: 200000086580948
Details: a. How many points did you lost? 40 points
b. 13:30 or so server time
Screens: I WOULD LIKE: 5 CAVE KEYS = 30 POINTS, 1 COIN = 10 POINTS.
This post was last edited by Serenade at 2017-1-27 03:17 This post was last edited by Serenade at 2017-1-27 08:44
This post was last edited by Serenade at 2017-1-31 06:43
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